This privacy notice sets out how we will use and protect your information. We will use your personal information only for the purposes and in the manner set out in this privacy notice. The basis on which we collect it and your rights. We recommend that you read this privacy notice carefully.

If you have any questions or queries in relation to this privacy notice or any other queries or complaints, our Customer Support team is here to help – please contact us by email

Our Registered Address is Eavova Limited, 128 City Road, London, EC1V 2NX. We can also be contacted on 0208 435 6534

  1. The personal information we collect and hold

The categories of information we will collect about individuals are:

your name; date of birth; an email address; phone numbers; address; details of your spend on our service; recordings of readings, technical information, and other information from which you can be identified and which you may disclose to us or otherwise via use of our Site or Services.


  1. Data Protection
  2. If, in the course of your interaction with and use of our site or service, you provide any personal data to Us, in the course of the Registration Process or otherwise, including in the course of Sessions or the provision of other Services or products, we will collect, store, use and destroy that personal data in accordance with Data Protection Legislation and our Privacy Policy which You can read here.
  3. To enable Us to monitor the performance and compliance of our Readers, for training and to provide a record of events in case of any subsequent concerns over Sessions, we reserve the right to record all Sessions. The recordings are kept in accordance with our Privacy Policy.
  • We respect your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our site (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Subject to the detailed provisions of the Privacy Policy, we will only collect, store and use your personal data for the purposes of using the service and enable Readers to provide Services to You and where there is no longer any need for Us to hold that data, we will destroy it.


  1. How we use and disclose personal information

We may use your personal data for the following purposes: Administering a contract with us. We will process your information as required to administer the services we provide to individuals to arrange readings and assist in the administration of the readings.

  1. providing you with information about ourselves, our products and services generally. sharing your Data with the readers who will provide services on the platform and to third party organisations who provide services to us e.g. our IT services and hosting provider. We provide this information to these readers and third parties as part of our services to you. The third party organisations will process data for us. All these providers have contracts with us.
  2. Where we process your data, it is subject to our strict internal policy requirements as well as the Data Protection regulations.
  • Any recordings we hold on our platform we hold as part of our agreement with you and also for the reader.
  1. We may share your information with our IT/hosting provider.


  1. Where we store your information

We store your information in the United Kingdom, and your data will not be accessed outside the European Economic Area (“EEA”) that may not be subject to equivalent Data Protection Law.


  1. How ItsMyPsychic share the data it collects


  • ItsMyPsychic does not sell, trade or rent personal data provided by you in any transcript, or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission.
  • We do not disclose the contents of transcripts, or recordings other than to service providers performing services on behalf of ItsMyPsychic, other than as provided in this privacy policy or with your permission.
  • For legal reasons;

we may share your information if we reasonably believe that it:

  1. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of the Company, the Company group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.
  2. We may disclose Your Data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or investigation carried out by them or any suspected breach of the Our Terms by You;
  • We may disclose Your Data to Phone-paid Services Authority the premium rate services regulator for regulatory purposes or to the police or other law enforcement bodies where required by law or where we deem it appropriate in connection with alleged offences or unlawful acts;


  1. Your Rights

You have the right under certain circumstances:

  1. The right to confirm if we are using data about you and to access details about what we are using and how;
  2. The right to lodge a complaint with the Information Commissioners Office;
  • The right to request we rectify any inaccurate data corrected or to have data which is incomplete for the purpose we hold it completed;
  1. The right to be forgotten. Which is the right to ask us to delete information about you and if it is appropriate to do so we will do so;
  2. The right to restrict what we do with data in specific circumstances, including where the accuracy of the data is contested, processing is unlawful but you do not want us to erase the data or if we only need the data to meet legal requirements;
  3. The right to receive the data we hold about you in a format you can use to transfer the data electronically elsewhere.
  • You are also able to withdraw any consent you have provided for use to use your data at any time. This is opting out and the process is set out below.


  1. Cookies

7.1. When you visit the sites, we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a site transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords are not stored in cookies.

7.2. How we use cookies

A cookie helps you get the best out of the site and helps us to provide you with a more customised service.

7.3. Cookies expire once you close your browser.

7.4. You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but if you choose to do so you will not be able to access most parts of the Site which are reliant on the use of cookies to operate correctly and will not work if you set your browser not to accept cookies.

7.5. Please note, that if you set your browser to reject cookies you may not be able to use certain aspects of the sites.

7.6. Cookies on our sites do the following:

  • Allow us to comply with your choices about the display of information in your account
  • Permit integration with social media sites (such as the ability to “like” our services on Twitter)
  • Provide you with recommended offers, based on your use of the site and the transactions you enter into through it


  1. General

Your privacy and data protection are very important to us and we comply with all aspects of the Data Protection legislation and ensure that any third parties we engage do so. You can find out more about your rights to data from the Information Commissioners Office.


  1. Contact Us

If you have any enquiry relating to your personal information, you can do so by sending an e-mail to us at

Or write to us at Eavova Limited, 128 City Road, London, EC1V 2NX, or call on 0208 435 6534